Privacy Policy

1. INFORMATION WE COLLECT

Information You Provide Directly

We collect information you voluntarily provide when you:

• Contact Forms – Complete inquiry forms, quote request forms, or contact forms on our Site

• Email Communications – Send us emails or messages through our website

• Phone Inquiries – Call us with questions or project information

• Account Registration – Create an account or profile on our Site (if applicable)

• Service Requests – Submit project details, specifications, or construction requirements

• Newsletter Subscriptions – Subscribe to our mailing list or email updates

Information collected may include:

• Name, email address, phone number

• Company name and business information

• Project location and specifications

• Construction requirements and preferences

• Budget and timeline information

• Any other information you choose to provide

Information Collected Automatically

When you visit our Site, we may automatically collect certain technical information:

• Browser Information – Browser type, version, and settings

• Device Information – Device type, operating system, unique device identifiers

• IP Address – Your internet protocol (IP) address

• Cookies and Tracking Data – Information collected through cookies, web beacons, and similar technologies

• Usage Data – Pages visited, time spent on pages, links clicked, referral sources

• Location Data – General geographic location (city/region level, not precise GPS)

Information from Third Parties

We may receive information about you from:

• Social Media Platforms – If you interact with our social media accounts or use social login features

• Analytics Providers – Information from web analytics services

• Payment Processors – Transaction information if you make payments through our Site

• Business Partners – Information shared by partners or third-party service providers

2. HOW WE USE YOUR INFORMATION

We use collected information for the following purposes:

Service Delivery

• Processing and fulfilling project quotations and service requests

• Communicating about your LSF construction projects

• Providing customer support and technical assistance

• Scheduling consultations or site visits

• Delivering completed projects and follow-up support

Communication

• Responding to your inquiries and requests

• Sending administrative information and project updates

• Notifying you of changes to our services or policies

• Sending marketing communications (with your consent where required)

• Conducting surveys or gathering feedback

Business Operations

• Improving our website and user experience

• Analyzing usage patterns to optimize our Site

• Detecting and preventing fraud or security issues

• Maintaining Site functionality and security

• Complying with legal obligations

Marketing and Business Development

• Creating targeted marketing campaigns

• Sending newsletters and promotional materials (with appropriate consent)

• Conducting market research and analysis

• Developing new services aligned with customer needs

Legal and Compliance

• Complying with applicable laws, regulations, and industry standards

• Responding to legal requests or government inquiries

• Protecting our legal rights and preventing misuse of our services

• Enforcing our Terms of Service and other agreements

3. HOW WE SHARE YOUR INFORMATION

Service Providers and Partners

We may share your information with third-party service providers who assist in our operations:

• Engineering and design consultants

• Manufacturing and fabrication partners

• Logistics and transportation providers

• Project management and coordination services

• IT and website hosting providers

• Email marketing and communication platforms

• Analytics and reporting services

These service providers are contractually obligated to use your information only as necessary to provide services to NordFrame and must maintain confidentiality.

Legal Requirements and Protection

We may disclose your information if required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests

• Enforce our Terms of Service and other agreements

• Protect the security and integrity of our Site and services

• Protect the safety, rights, and property of NordFrame, our users, and the public

• Prevent or investigate fraud, security issues, or other illegal activity

Business Transfers

If NordFrame is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice via our Site or by email if such a change occurs.

With Your Consent

We may share your information for other purposes with your explicit consent or at your direction, such as when you authorize us to share project information with partners or stakeholders.

4. COOKIES AND TRACKING TECHNOLOGIES

Our Site uses cookies and similar tracking technologies to enhance your user experience:

Types of Cookies

• Essential Cookies – Required for Site functionality and security

• Performance Cookies – Analyze usage patterns to improve Site performance

• Functional Cookies – Remember your preferences and settings

• Marketing Cookies – Track engagement for targeted advertising (where applicable)

Cookie Management

You can control cookies through your browser settings and choose to:

• Accept all cookies

• Reject non-essential cookies

• Delete existing cookies

• Receive alerts when cookies are being set

Note: Disabling essential cookies may affect Site functionality.

Third-Party Tracking

We may use third-party analytics services (such as Google Analytics) that collect usage data. These providers have their own privacy policies. You can opt out of certain tracking through browser settings or provider opt-out mechanisms.

5. DATA RETENTION

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected

• Comply with legal and regulatory requirements

• Resolve disputes and enforce agreements

• Maintain business records for accounting and auditing purposes

Generally:

• Contact and inquiry information – Retained for 3-7 years for business and legal purposes

• Project-related information – Retained for the duration of the project plus 7 years (per construction industry standards)

• Marketing opt-in information – Retained until you unsubscribe

• Website usage data – Aggregated data retained for 13 months; individual tracking data typically retained for shorter periods

You may request deletion of your information subject to legal retention requirements. We will retain de-identified or anonymized data indefinitely for analytics and business purposes.

6. SECURITY OF YOUR INFORMATION

NordFrame is committed to protecting your personal information through appropriate security measures:

Security Practices

• Secure Socket Layer (SSL) encryption for data transmission

• Firewalls and intrusion detection systems

• Access controls and authentication requirements

• Regular security audits and assessments

• Employee confidentiality agreements and training

• Secure data storage with restricted access

Limitation of Liability

While we implement reasonable security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. You use our Site at your own risk, and we are not responsible for unauthorized access to your information beyond our reasonable control.

7. YOUR PRIVACY RIGHTS

Access and Portability

You have the right to access the personal information we hold about you and, in certain jurisdictions, receive a copy in a portable format.

Correction and Updates

You have the right to request correction of inaccurate or incomplete personal information we maintain about you.

Deletion (Right to be Forgotten)

In certain circumstances and subject to legal requirements, you may request deletion of your personal information. We will comply unless we have legal or legitimate reasons to retain the data.

Opt-Out of Marketing

You can opt out of marketing communications by:

• Clicking “Unsubscribe” in email communications

Exercise Your Rights

To exercise any of these rights, contact us using the information in the “Contact Us” section below. We will respond to verified requests within 30 days.

8. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected and how it’s used

• Right to delete personal information collected from you

• Right to opt-out of the “sale” or sharing of personal information

• Right to non-discrimination for exercising your CCPA rights

9. CHILDREN’S PRIVACY

NordFrame’s Site and services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13 without parental consent, we will delete that information immediately. If you believe we have collected information from a child under 13, please contact us immediately.